At Tamtaum Shop, we want you to be completely satisfied with your purchase. This Refund Policy explains when and how you can cancel, return or request a refund for products purchased from Tamtaum Shop Ltda.
1. Refund Eligibility
You may request a refund within 30 days of your purchase, provided the conditions described in this policy are met. Requests made after this period may not be accepted.
2. Product Returns
To be eligible for a return, the product must be unused, in the same condition you received it and in its original packaging, together with the receipt or proof of purchase.
- If the product arrives damaged or defective, or is not the item you ordered, contact us within 30 days and we will send a replacement or issue a full refund, including shipping costs.
- For all other returns, you are responsible for the return shipping costs, which are non-refundable.
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
3. Non-Refundable Items
The following are not eligible for a refund:
- Products that have been used, damaged or altered after delivery, or returned without their original packaging;
- Personalized or custom-made products;
- Gift cards and items explicitly marked as final sale;
- Fees charged by third parties, such as payment processing or shipping fees, unless the error was ours.
4. How to Request a Refund
- Email us at usatamtumshop.com with the subject "Refund Request".
- Include your full name, order or invoice number, date of purchase and the reason for your request.
- Attach photos if the item or result was damaged or not as described.
We will review your request and notify you of the outcome by email.
5. Refund Processing
If your refund is approved, it will be processed within 10 business days and credited to your original payment method. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
6. Late or Missing Refunds
If you have not received your refund after the period above, first check your bank account again, then contact your credit card company or bank, as it may take some time before the refund is officially posted. If you still have not received it, please contact us at usatamtumshop.com.
7. Your Legal Rights
This policy does not affect any rights you may have under applicable consumer protection laws. Where the law grants you broader rights, those rights prevail.
8. Contact Us
If you have any questions about this Refund Policy, please contact us:
Tamtaum Shop Ltda.
CNPJ: 61.071.206/0001-05
Avenida Cesario Alvim, 2149, Pavmtosuperior, Nossa Senhora Aparecida, Uberlandia - MG, 38400-694, Brazil
Email: usatamtumshop.com
Phone: +55 (34) 3234-3404